How can I change my shipping address?
By default, the last used shipping address will be saved into to your VanityPaws account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly.
In the event of damaged samples received, we will require photo proof of the affected samples and your Delivery Order in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at Sales@vanitypaws.com.au
Registered Postage: Only orders purchased with “Registered Postage” can be tracked. In the event of a registered postage order lost in the mail, we will try to locate the delivery. If there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Standard Order postage: All orders purchased with standard postage cannot be traced / tracked. Unfortunately we cannot replace orders with standard postage.
How long will it take for my order to arrive after I make payment?
Ready to Post: VanityPaws Items are posted within 1-2 business days. Items can take up to 10 business days to arrive, depending on your location with in Australia. International Postage can take up to 3-4 weeks depending on your location.
Made to Order: These items can take up to 20 days from placing your order. Depending on the availability of our fabrics and printed webbing. We will endeavor to have your order shipped before hand.
Restock Items: These items can up to 20 days or more to arrive from order placement. Postage times have increased due to covid 19 and require time for full processing through International and Australian postage processing facilities. Please be patient for your order to arrive.
Purchasing during Christmas period: Due to the high demand on VanityPaws items, over the Christmas period please a little extra time for Australia Post to process your delivery. Christmas is a peak season.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order. firstname.lastname@example.org
How do you ship my orders?
All your VanityPaws orders are sent via Australia Post.
Fabric & Webbing
VanityPaws print our own fabric and webbing, making your fashionable dog collar and outfit a limited design. There is a high demand for our limited designs, and we will contact you directly if there are any delays in your order.
Is there a print you have seen on Social media and it’s no longer available online. Send an email and find out if we can remake this design for you.
Ordering Premade & Made to Order & Restocking Items
When ordering a combination of premade and made to order items, items will be posted separately.
From your Friendly Team